Call answering
A receptionist that picks up on your business number, 24/7 or after-hours only, with a greeting and fact sheet your team approves.
AI receptionist
Every call answered. Every lead written down.
Calls come in while your crew is on a roof, your agent is at a showing, or everyone has gone home. Voicemail goes unreturned. The lead calls the next name on the list.
A useful first project
Who this helps
An owner-led business that loses inquiries between the ring and the callback: contractors, specialty trades, real estate agents and small teams, and service businesses where one missed call is one lost job.
Start with an agreed scope
One phone line, one receiving team, one hand-off path. The receptionist answers, gathers the facts your team needs, and passes the lead to a named person. It does not quote, schedule, or commit on your behalf. Additional lines, languages, or integrations are scoped separately.
We confirm deliverables, timing, fees, and any third-party costs in writing before work begins.
What you receive
A working system and a usable handoff.
Structured lead capture
Name, callback number, location, what they need, timing, and how they found you, written into the agreed inbox, CRM, or shared record with a named owner.
Human hand-off
Transfer, text, or email to the right person by the rules you set. Emergencies and anyone who asks for a person go straight through.
Handoff and training
The configuration, call recordings and transcripts, account map, an on/off switch your team controls, and instructions for the receiving team.
How we agree it is done
Check the result together.
The final scope names the test cases and the person who accepts the work. These checks are the starting point.
- A set of labeled test calls, including an after-hours call and a caller who refuses to leave details, arrive as complete lead records in the agreed destination, confirmed from the receiving side.
- A caller asking for a person, a price, or an emergency response is handed off by the agreed rule within the agreed time, and the receptionist never states a price or appointment.
- The receiving team can find the record, hear the call, identify the owner, and complete the callback without VBoarder operating the system.
- Your team can turn the receptionist off and route calls back to the old path in under five minutes, without calling us.
Keep the first project manageable.
Outbound calling, appointment booking, payment collection, paid advertising, and guaranteed lead volume are separate from this first project.
You receive the agreed configuration, documentation, and training. Third-party charges are disclosed separately; an ongoing VBoarder subscription is not required.
Will callers know it is AI?
Yes. The receptionist identifies itself as an automated assistant at the start of the call. We do not build receptionists that pretend to be people.
Can it give quotes or book jobs?
No. It captures the facts and hands off. Price, schedule, and scope stay with your people. Booking can be scoped later once the hand-off is proven.
Does it use our existing number?
Usually. Calls forward from your current line on the rules you choose: always, after hours, or on no-answer. Your number stays yours.
What happens if it fails?
Calls fall back to your existing voicemail or a number you name. Your team holds the off switch.
What does it cost to run?
Telephone minutes and AI usage are billed by their providers and shown to you before approval. We size the estimate from your actual call volume during scoping.